Privacy Policy

Last updated: October 2024

Purpose

Rhizome Counselling is committed to protecting the privacy of personal information. The purpose of this privacy policy (this "Privacy Policy") is to inform users of www.rhizomecounselling.ca (the "Site") of the following:

  1. The personal data we collect;

  2. How we use personal data;

  3. Who has access to the data collected; and

  4. The rights of Site users.

This Privacy Policy applies in addition to the terms of use of our Site.

Consent

By using our Site users agree that they consent to:

  1. The conditions set out in this Privacy Policy; and

  2. The collection, use, retention, and disclosure of the data listed in this Privacy Policy.

Personal data we collect

The personal data we collect automatically includes, but is not limited to, IP addresses, cookies, and usage data. You may be asked to provide additional information, which can include, but is not limited to, your name, date of birth, address, email address, telephone number, and payment details.

How we use personal data

Data collected will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used to monitor, maintain, and address technical issues with the Site. The personal information you choose to provide may be used for scheduling, booking a consultation or session, or answering questions about our services.

We collect this information to provide the best therapeutic care possible and to improve our Services.

Sharing personal data

We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

We use third-party services to collect and host your personal information online. Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose. We do not sell, rent, or share your information with any third parties for marketing purposes.

We will not sell or share your data with other third parties, except in the following cases:

  1. If the law requires it;

  2. If it is required for any legal proceeding; and

  3. To prove or protect our legal rights.

If you follow hyperlinks from our Site to another site, please note that we are not responsible for and have no control over their privacy policies and practices.

How long we store personal data

User data will be stored for at least ten years in accordance with legal and regulatory requirements.

How we protect personal data

Personal data is held in accordance with all legal and regulatory requirements established in the Province of Ontario.

The third-party services we use employ encryption and store your information in Canada to ensure the security of your personal information. All data is only accessible to specific employees and is subject to strict confidentiality agreements.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, no method of electronic transmission or storage of data is 100% secure. Therefore, we are unable to guarantee the absolute security of user data beyond what is reasonably practical.

Children

We do not knowingly collect or use personal data from children under 13 years of age. If we learn that we have collected personal data from a child under 13 years of age, the personal data will be deleted as soon as possible. If a child under 13 years of age has provided us with personal data their parent or guardian may contact us.

How to access, modify, delete, or challenge the data collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data, and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact us.

Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the date at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Contact details

If you have any questions or concerns please contact us.